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Here is a very good article from the Consumer magazine. It explains the Your rights with cancelled flights in plain & simple English.
Your rights with cancelled flights
You do not need membership to read this article.
Except Air NZ has not been aware of these issues since 2017.
This is a different from the one that occurred on the original 787 aircraft. This new issue only affects the 78N aircraft (787 code2).
The true impact was only known about on the 7th Nov when RR announced that a new resesigned HPT that was expected from early 2020 will not be available until 2021.
These are my thoughts for any cancellations. The best thing to do is get online and plan your own reroute.
The airline will want to keep you on their aircraft network. e.g. if you’re headed to New York it really doesn’t matter if you fly Auckland to LA, San Francisco, Vancouver, Chicago or Houston.
Much like the Sydney routes you can fly into Melbourne, Gold Coast, Brisbane then connect onwards probably with Qantas to Sydney.
Asia you can probably route through Hong Kong or Singapore then onwards with those airlines to your destination.
Always sort the long haul leg first (which pretty much describes every plane leaving NZ!)
It’s not difficult, just jump on google flights. That way you can call Air NZ and tell them what you want while everyone else is playing the passive game and waiting to hear back and will end up with leftovers.
I basically dislike the hassle of chasing up a refund and amounts etc. I’m put off just by reading others stories on forums and seeing how long things can take. It would wind me up.
I don’t think I’d take any refunds or reorganise my own flights as closer the time they’re likely to be more expensive which would also irritate me.
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