Subsidiaries Mt Cook and Air Nelson operate ATR72 and Q300 aircraft under the Air New Zealand Link brand and fly to all 21 domestic destinations - Auckland, Blenheim, Christchurch, Dunedin, Gisborne, Hamilton, Hokitika, Invercargill, Kapiti Coast, Kerikeri, Napier, Nelson, New Plymouth, Palmerston North, Queenstown, Rotorua, Taupo, Tauranga, Timaru, Wellington and Whangarei.
Flights to Australia and the Pacific Islands are sold as a "Seats to Suit" offering, with passengers having the option of buying different fare options, the most basic of which includes no checked luggage or meal. Options include seat only, seat+bag, the Works (seat+bag+meal), and on A320 services Works Deluxe which offers the same benefits as the Works but with the guarantee of an empty seat next to you. 777 and 787 flights to Australia and the Pacific Islands also include Premium Economy and Business Premier offerings.
All long-haul routes to Asia, North America (excluding Hawaii), South America and London include a baggage allowance along with a full meal and beverage service on every flight.
Frequent Flyer Program
On each flight you'll earn a combination of Airpoints Dollars and Status Points. APD$1 = NZD$1 for the purposes of the program, which enables you buy a reward flight on any seat on any Air New Zealand service. Star Alliance member flights also earn Airpoints Dollars and Status points.
Status Points enable you to move up through the tiers of the Airpoints program. Earn 450 Status Points in a year and you'll have Silver status, earn 900 Status Points in a year and you'll have Gold status, and earn 1500 Status Points in a year and you'll have Elite status. Requalification only requires 90% of the points required to initially qualify. Gold and Elite status also gives Star Alliance Gold status, the biggest benefit of which is lounge access before any flight operated by a Star Alliance airline.
Airpoints Dollars can also be earned from a growing number of non airline offerings including petrol, insurance, electricity and groceries.
Air New Zealand operates Koru lounges at a number of domestic and international destinations. Access is provided to partner lounges at most international destinations where a Koru lounge is not present.