Home Community Airlines / Frequent Flyer Programmes / Lounges Air New Zealand (NZ) / Airpoints / Koru Club Air NZ flight credits – any likelihood of refund?

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  • #6100

    I don’t know whether this was absolute luck or not, I think it might be… Back in mid-January when Air NZ had their big New Year’s sale, I was contemplating for a long time whether to book Business/Premium Economy flights to Singapore in August. I finally made my decision a minute before midnight, the same night that those New Year sale fares were due to end. As I took longer in trying to enter in the passenger details, it struck midnight and the website told me that the fare had expired and I had to start all over. I was pretty annoyed at the time, as I thought once you were in the entering details section, it would at least give you a 15 minutes buffer to do that, but it did not. Of course the prices rose back up significantly.

    I did some Googling and found that Singapore Airlines were still offering the same New Year sale fares I had just missed out on the Air NZ website, so I booked with them instead, still flying Air NZ metal.

    Fast forward to now, am kinda glad that happened, as if those flights to Singapore now get cancelled, under the new Singapore Airlines Global Travel Waiver policy updated for COVID-19, it allows me a choice of a 100% cash refund, or a refund in flight credits with bonus credits.


    Really it’s time  that NZ brought our regulations into the 21st century on the issue of refunds.


    Result Alert!


    My complaint to the US DOT resulted in an email from Air NZ last night which included the following:


    “Upon reviewing your booking details, your journey is covered by United States Department of Transportation regulations, where you are entitled to a full refund of your unused fare including refund for ancillary fees such as seat selection.

    This has been requested and the refund will be processed back to the original form of payment within timeframes required under the departments refund regulations.”


    The system worked!

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