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My wife and I have cancelled about $8,000 worth of ANZ flights due to the virus outbreak.
They were turned into credit. If we had been in the USA or Europe they would have had to refund cash.
Given the likely restrictions on borders and travel, a 12 month credit we may not be able to use strikes me as a bad deal.
I’m sure we aren’t alone in thinking full refunds would be more use to customers at this time of job losses etc.
What are the chances of Air NZ being required to offer refunds?
Their current messaging is “if you purchased a non-refundable ticket, it remains non-refundable unless local legislation requires a refund to be made available.”
Don’t believe there is anything on the cards right now to legislate refunds – and doing do may cause significant cashflow and liquidity problems. Just have to hold tight, unfortunately
Long part time we changed our legislation on that.
Given border and virus issues, I don’t think there’ll be a huge queue of people waiting to travel the world within the 12 months and I think that they’ll face some fairly irritated customers if they just keep the money.
Where were you flying to? Wasn’t the US by any chance?
If so Air NZ have to give you a refund, even though they might be saying they don’t.
If you have a flight to the US Air NZ need to refund you . They’re trying to avoid doing this at present but they are not exempt from DOT requirements for flights to/from the US.
Lodge a complaint with the DOT if you feel you’re getting nowhere with Air NZ. I know one other person who already has.
You may be entitled to a refund. When were your flights and had they been cancelled or did you cancel?
If they cancelled call Air NZ back and tell them they are in breach of DOT regulations if they do not provide you with a refund.
If you cancelled for a forward booking that is still scheduled you may not have a lot of negotiating power as this is not necessarily in breach of any DOT rules.
Just spoke with them.
Their view is that unless it was booked in the US and paid in US$ it isn’t covered by DOT rules.
I have just had my flights from Buenos Aires to Auckland cancelled. This was a one way flight as I was going to be on a cruise ending in Buenos Aires. As Air New Zealand no longer can offer me a flight I will be wanting a refund. What are my chances of getting one. I am still waiting to hear from them. I do not want a credit.
Air NZ are under no obligation to offer refunds on flights to Beunos Aires, and there is no legal requirement (such at there is for US or European flights).
In this situation it’s pretty much a case of accepting a credit since you opted not to book a refundable fare.
It was Premium Economy. What use is a credit if I have to book on another airline. Air New Zealand have permanently stopped flying to Buenos Aires. My outward flights are on Singapore Airlines to Barcelona,but booked through Air New Zealand. These are not until November, so I will have to face those problems later. Cruise will probably be cancelled.
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