May 22, 2018 at 5:28 am NZDT #4682
I also found out that the access continues as you move planes – log off on one, get on another within the access period you paid for and log in using the same details.June 21, 2018 at 9:22 pm NZDT #4779
That’s the way every other airline I’ve tried wifi on has done it. You have ongoing access on the next flight. So it’s what I’ve come to expect.
Anyway, I don’t feel like I’ve been flying much Air NZ lately but landed on them recently and was able to trial the Wifi. Here’s a few pics.
Cool you can switch devices. I felt I was stuck on Etihad with the device I had logged in with for the rest of the flight.
It gives you a heads up regarding limitations of the Wifi.
Airpoint dollars or credit/debit card to pay. I used the cc because I value my APD too much.
Easy switching devices. But I didn’t.June 21, 2018 at 9:28 pm NZDT #4780
Some of the info on the IFE.
Reasonable explanations.June 21, 2018 at 9:58 pm NZDT #4781
I did download the speed test thing and measured it twice
D/L 18.9, upload 4.54
Ping 568ms Jitter 46ms Loss –
Second time D/L 19.5 upload 4.06
Ping 577 Jitter 21ms Loss –
No idea what that means but might mean something to someone else!June 24, 2018 at 9:39 am NZDT #4783
It basically means the WiFI is very, very good!July 3, 2018 at 9:35 pm NZDT #4808
Looks like they’ve just had a bit of an update to their IFE. I think the info is presented better, rather than on a placard like some other airlines.
Feedback for 100 APD
This is my favourite screen where there’s a bit of explanation on the ‘how’ 🙂
Bit of a blur but describes when it’s available.
I do think it would be worth while for them to add a wifi symbol to the home screen for when the service is on or off (with the strike through of the symbol) just like you get on your phone because people know those symbols.
July 3, 2018 at 9:41 pm NZDT #4810
- This reply was modified 4 months ago by Kiwiwings.
As a comparison here is China Airlines WiFiJuly 13, 2018 at 7:50 am NZDT #4839
Pricing has been cut further and finalised – $25 for long haul, $15 for short haul and $9 for one hour. There is also a 10 min free option per flight.November 20, 2018 at 5:13 pm NZDT #5290
I found the wifi absolutely rubbish on my Auckland – Vancouver flight on a 772. Took an hour for my phone to even ‘see’ the Air NZ Wifi and another hour I couldn’t connect. When I finally could connect and pay I had something along the lines of ‘issues with service provider’. Superbly painful when you’ve already paid for the service and you get nothing for it.
No issues with the LAX – AKL wifi.
I had no issues with my phone on some other airlines I’d flown prior so I don’t think it was my phone. FA said someone else had a similar issue.
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