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The App stores some of your information “offline” can I suggest you refresh the App before you present it to the Koru lounge for entry it may be simply the information on your phone has not synced with the Air NZ servers.
Yes, I saw the “Chip” the Air New Zealand robot in action last and Friday week ago in Sydney – I had just arrived on NZ103 from Auckland. While I was waiting for an onward connection I spotted Chip greeting passengers boarding the return flight to back to Auckland. While it was clever what you can do with robots these days and the dialogue was ”cute”, I personally don’t see these particular robots taking over the airline industry quite yet.
https://biztraveller.wordpress.com/2017/08/25/chip-the-robot-greats-passangers-in-sydney/
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