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  • March 6, 2018 at 6:55 pm NZDT #4221
    Kiwiwings
    Participant

    Today is the first time I’ve cancelled a flexi plus ticket. Quoted 10-30 working days for it to process. “Busy currently”. It’s been said before. They can take the money pretty quickly…. why isn’t the return just as quick?

    Just curious what others ACTUAL times were for refunds.

     

    March 8, 2018 at 2:34 pm NZDT #4223
    Paul Spain
    Keymaster

    I’ve cancelled a few Flexiplus flights. I just looked one up it took at the most 3 days for the refund to be issued.

    March 8, 2018 at 5:28 pm NZDT #4226
    Kiwiwings
    Participant

    That sounds more like it! 2-6 wks just sounds excessive these days.

    May 13, 2018 at 8:01 pm NZST #4537
    nzregs
    Participant

    My akl-lax refund came through in days, included the refund for c/card fees too.  Unfortunately, my (now expired) recognition upgrade did not return to me 😢

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